Quick links: Agendas and Training Slides Posted for the 2020 HCAHPS Training Sessions | HCAHPS Quality Assurance Guidelines V15.0 Now Available | HCAHPS Quality Assurance Guidelines V15.0 Survey Materials Now Posted | April 2020 Public Report Preview Period Begins February 10, 2020 | Patient-Mix Adjustments and National Means for April 2020 HCAHPS Results Have Been Posted | Star Ratings: April 2020 Technical Notes Have Been Posted | Updated: HCAHPS Bibliography Citation | Hospital Compare Has Been Refreshed | Summary Analyses Page Tables Have Been Updated | Star Ratings Distributions Have Been Updated | HCAHPS Survey Individual Question Top-Box Table Has Been Updated | Updated Hospital/Survey Vendor HCAHPS Minimum Survey Requirements to Administer the HCAHPS Survey (Minimum Business Requirements) | ALERT: HCAHPS Technical Assistance Email Address Has Changed | The National Quality Forum (NQF) Has Renewed its Endorsement of The HCAHPS Survey | HCAHPS Public Reporting Periods for January 2019 Through October 2021 Have Been Posted | Extraordinary Circumstances Extension/Exception (ECE) Hurricane Dorian | REMINDER: Important Changes to the HCAHPS Survey in 2019 | HCAHPS XML File Specifications V4.2 Have Been Posted | The HCAHPS Facts Sheet Has Been Revised | Next Steps in Reviewing and Revising the HCAHPS Survey | V.37 MS-DRG Codes | IPPS and OPPS Rules | CMS to Review HCAHPS Content with Patients and Feasibility of Mixed Mode that Includes a Web Survey | Communication About Pain Measure Will Not Be Publicly Reported but Included in Preview Reports | HCAHPS Public Reporting Periods for April 2018 Through July 2020 Have Been Posted | Self-Rated Mental Health to be Added to HCAHPS Patient-Mix Adjustment Model Beginning with July 2018 Discharges | Updates to All Documents Pertaining to April 2018 Public Report and the Pain Management Composite | CMS Will No Longer Report the HCAHPS Pain Management Composite Measure | Extraordinary Circumstances Exceptions (ECE) | 2019 QualityNet Maintenance and Downtime Schedule
The 2020 Introduction to HCAHPS Training agenda and HCAHPS Update Training slides and agendas are available on the Training Materials page.
The HCAHPS Project Team is pleased to announce the release of the HCAHPS Quality Assurance Guidelines V15.0. This manual has been revised from V14.0 and includes additional updates and enhancements that provide a comprehensive resource for hospitals and survey vendors participating in the HCAHPS initiative. This updated version is now available online to view or download on the Quality Assurance page.
The HCAHPS mail, telephone and IVR survey materials are now available. Please click here to access Survey Instruments page.
The April 2020 Public Report Preview Reports are now available on the QualityNet Secure Portal to participating providers and Quality Improvement Organizations (QIOs). The Preview Reports will be available from February 10, 2020 through March 9, 2020. (To access the report, you must be registered as a QualityNet Secure Portal user and have been assigned the QIO Clinical Data Warehouse Feedback Report role). The data that appear in the Preview Reports will be reported on Hospital Compare, the Centers for Medicare & Medicaid Services Web site for Medicare beneficiaries and the general public, in April 2020.
The Patient-Mix Adjustments and National Means for the April 2020 HCAHPS results are now available. Please click here to access the Mode & Patient-Mix Adjustment page.
The Technical Notes for the April 2020 HCAHPS results are now available. The April 2020 HCAHPS Star Ratings are included in the hospital Preview Reports (available to hospitals from February 10, 2020 through March 9, 2020), and will be Publicly Reported on Hospital Compare in April 2020. Please click here to access the HCAHPS Star Ratings page.
A recently published article has been added to the HCAHPS Bibliography listing. The updated HCAHPS Bibliography Citation can be accessed from the Home Page.
The January 2020 Hospital Compare Refresh includes HCAHPS scores from April 2018 through March 2019 data collections.
The following tables have been added to the HCAHPS Web site Summary Analyses page:
The following tables have been added to the HCAHPS Web site Star Ratings page:
The HCAHPS Survey Individual Question Top-Box Scores table has been added to the Summary Analyses page:
To administer the HCAHPS Survey, organizations must meet all of the HCAHPS Minimum Business Requirements. A hospital self-administering the HCAHPS Survey must meet ALL of the Self-administering Hospital Minimum Survey Requirements, and an independent survey vendor or a hospital administering the HCAHPS Survey for multiple sites must meet ALL of the Survey Vendor Minimum Survey Requirements. In addition, subcontractors or other organization(s) performing major HCAHPS Survey Administration functions (e.g., mail/telephone/IVR operations, XML file preparation) must also meet ALL of the HCAHPS Minimum Survey Requirements which pertain to that role. For more information regarding the HCAHPS Minimum Business Requirements, please click here or on the left-hand Quality Assurance navigation button.
The HCAHPS Technical Assistance email address has changed to firstname.lastname@example.org. Please begin to use this new email address immediately.
On October 25, 2019, the National Quality Forum (NQF) announced its re-endorsement of the HCAHPS Survey. The NQF is a voluntary consensus and standard-setting organization established to standardize healthcare quality measurement and reporting. The NQF originally reviewed and endorsed the HCAHPS Survey in May 2005 and since then has reviewed and re-endorsed HCAHPS in 2010, 2015, and 2019.
For more information about NQF endorsement renewal, please click here.
Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through October 2021.
Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.
To review entire Quality Reporting Notification, please click here.
Key HCAHPS content is displayed below. Please review the entire notification for additional detail.
The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs to hospitals, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, renal dialysis facilities, long-term care hospitals, and ambulatory surgical centers, and Merit-Based Incentive Payment System (MIPS) eligible clinicians located in areas affected by Hurricane Dorian due to the devastating impact of the storm. These healthcare providers and suppliers will be granted exceptions if they are located in one of the states/counties listed below, all of which have been designated by the Federal Emergency Management Agency (FEMA) as an emergency disaster area.
The scope and duration of the exception under each Medicare quality reporting program and value-based purchasing program is described below. CMS is granting exceptions to assist these providers while they direct their resources toward caring for their patients and repairing structural damages to facilities.
CMS is closely monitoring the situation for future potential widespread catastrophic events and will update exception lists soon after any events occur in the future.
The affected counties designated by FEMA under the Hurricane Dorian Disaster Declarations for the state of South Carolina (DR-4464), the state of North Carolina (DR-4465), and the state of Florida (DR-4468), as of the date of this communication, are as follows:
|South Carolina - DR-4464|
|North Carolina - DR-4465|
|Florida - DR-4468|
The healthcare providers located outside of the states/counties listed above are not covered by this communication, but they may request an exception to the reporting requirements under one or more Medicare quality reporting or value-based purchasing programs they participate in using the applicable extraordinary circumstances exception procedure for the respective program(s). CMS will assess and decide upon each extraordinary circumstances exception request on a case-by-case basis.
If FEMA expands the current disaster declaration for Hurricane Dorian to include additional states/counties, CMS will update this communication to reflect the expanded list of applicable states/counties for which healthcare providers would be eligible to receive an exception without submitting a request. In addition, CMS will continue to monitor the situation and adjust exempted reporting periods and submission deadlines accordingly.
CMS is granting an exception to subsection (d) hospitals located in designated states/counties for the following reporting requirements under the Hospital Inpatient Quality Reporting (IQR) Program.
For the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey:
The National Support Team for the Hospital IQR Program is available to answer questions or supply any additional information you may need. Please contact the team at email@example.com or call toll-free at (844) 472-4477.
There are two important updates from CMS for approved HCAHPS Survey vendors and self-administering hospitals regarding the HCAHPS Survey and Quality Assurance Guidelines.
Communication About Pain Items
On July 31, 2018, in the CY 2019 OPPS Proposed Rule, CMS proposed a plan to remove the HCAHPS Survey's Communication About Pain items (questions 12, 13 and 14 on the HCAHPS Survey). The recently released CY 2019 OPPS Final Rule requires that the pain items must be removed from all surveys beginning with patients discharged on October 1, 2019 and forward. This change affects all survey translations and all survey modes.
Effective Date of Next Version of the HCAHPS Quality Assurance Guidelines (QAG)
HCAHPS Quality Assurance Guidelines V14.0 addresses the removal of the pain items and other changes to the survey. QAG V14.0 takes effect October 1, 2019.
In addition, all translations and modes of the updated HCAHPS Survey instruments have been posted on the Survey Instruments page of the HCAHPS Web site (www.hcahpsonline.org). The updated XML File Layout has been posted on the Technical Specifications page of the HCAHPS Web site.
The HCAHPS XML File Specifications Version 4.2 have been added to the HCAHPS Web site Technical Specifications page. The HCAHPS Technical File Specifications V4.2 are to be used starting with October 1, 2019 patient discharges.
The HCAHPS Fact Sheet has been revised and is posted to the Facts page. The update includes the removal of the communication about pain items that reduced the survey to 29 items. In addition, the document was updated to reference the survey language translations currently available and the podcasts posted to the HCAHPS Web site. Click here to access the Facts page.
CMS believes that ongoing review and evaluation are vital for HCAHPS to continue to fulfill its mission of providing a national standard for collecting and publicly reporting information about patient experience of care that permits valid comparisons of hospitals.
As noted earlier, CMS is awaiting final approval from the Federal Office of Management and Budget to test an electronic (e-mail) mode for some of our experience-of-care surveys, including HCAHPS.
In addition, beginning in Fall 2019, CMS will initiate a multi-faceted review of survey content and design. The first step will be talking to recent hospital patients about their experience of care and their assessment of current, revised and potential survey items. Following this, CMS will gather input from stakeholders more broadly on potential changes to HCAHPS.
Please continue to monitor the HCAHPS Web site for updates on this topic.
CMS has adopted V.37 MS-DRG Codes effective October 1, 2019. Please click here for the Table of V.37 MS-DRG Codes and HCAHPS Service Line Categories.
FY 2020 IPPS Final Rule Has Been Published (08/16/2019)
The FY 2020 IPPS Final Rule, establishing the Hospital Inpatient Prospective Payment System (IPPS), is now available on the Federal Register.
The Final Rule and related tables are available at the following URL:
Previous IPPS Final Rules:
CY 2019 OPPS Final Rule Now Published (11/21/2018)
The CY 2019 OPPS Final Rule is now published.
The Final Rule and related tables are available at the following URL: https://www.gpo.gov/fdsys/pkg/FR-2018-11-21/pdf/2018-24243.pdf
Combating the Opioid Crisis
In response to recommendations from the President’s Commission on Combating Drug Addiction and the Opioid Crisis, to comply with the requirements of the Substance Use-Disorder Prevention that Promotes Opioid Recovery and Treatment (SUPPORT) for Patients and Communities Act (P.L. 115-271), and to avoid any potential unintended consequences, under the Hospital Inpatient Quality Reporting (IQR) Program, CMS is finalizing the proposal to update the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) patient experience of care survey measure by removing the three recently revised pain communication questions. The removal of these questions is effective with October 2019 discharges, for the FY 2021 payment determination and subsequent years, earlier than proposed. As a related modification, CMS will not publicly report the three revised Communication About Pain questions.
Previous OPPS Final Rules:
CMS is finalizing the removal of the Pain Management dimension from the scoring formula used in the Hospital Value-Based Purchasing Program (Hospital VBP), beginning with the FY 2018 payment adjustments. The Pain Management dimension is derived from Questions 12, 13 and 14 on the HCAHPS Survey.
CMS has begun to take steps to obtain feedback directly from patients about topics that are most important to them in the current HCAHPS Survey, as well as additional topics that might be added in the future. This is part of a broader effort that CMS is undertaking to evaluate the items currently included in HCAHPS. CMS also plans to investigate the feasibility of a new Mixed Mode that would include a Web survey. Pending approval from the Office of Management and Budget, CMS will test a web mode of administration for several patient experience surveys, including HCAHPS. Please continue to monitor the HCAHPS Web site for important updates on these topics.
As previously announced, the Communication About Pain questions will be removed from the HCAHPS Survey beginning with patients discharged October 1, 2019. The Communication About Pain measure will not be Publicly Reported. However, Preview Reports for the October 2019, January 2020, April 2020 and July 2020 Public Reporting periods will contain the hospital’s score for the Communication About Pain measure, along with the state and national averages. Preview Reports for the October 2020 Public Reporting period and forward will not contain the Communication About Pain measure.
Click here to view the HCAHPS Public Reporting Periods document. This document indicates which calendar quarters of HCAHPS results will be publicly reported on the Hospital Compare Web site through July 2020.
Please Note: The dates of future preview periods and public reporting are estimates based on current timetables and are subject to change.
The HCAHPS Patient-Mix Adjustment (PMA) model will be updated to add Question 28, patient’s self-reported overall mental or emotional health, beginning with July 1, 2018 (Quarter 3, 2018) discharges. The new PMA variable will be called Self-Rated Mental Health. In addition, the label for overall health will be changed to “Self-Rated Overall Health.”
Self-Rated Mental Health will follow the same linear parameterization as Self-Rated Overall Health: patient responses are coded as 1 (“Excellent”) through 5 (“Poor”). The patient-mix adjustment model will thus include both Self-Rated Overall Health and Self-Rated Mental Health.
On May 23, 2018, the Hospital Compare Web site posted the following announcement regarding the HCAHPS Pain Management composite scores:
May 23, 2018 update: The Centers for Medicare & Medicaid Services (CMS) has suppressed the HCAHPS Pain Management composite scores on Hospital Compare and in the downloadable databases. In July, CMS is planning to remove the Pain Management composite from Hospital Compare and downloadable databases, and exclude it from the calculation of the HCAHPS Summary Star Rating and the Hospital Compare Overall Hospital Quality Star Rating.
As a result, HCAHPS Online is making the corresponding updates to all documents pertaining to the April 2018 public report period that are posted on this web site.
The survey questions comprising Pain Management Composite 4 were removed from the HCAHPS Survey in the FY 2018 IPPS/LTCH PPS Final Rule (81 FR 38342). Composite 4 is no longer needed and will no longer be reported on Hospital Compare. July 2018 Preview Reports and public reporting will display “N/A” and Footnote 5 for the Pain Management measure and will display “N/A” and Footnote 15 for the Pain Management star rating. In addition, Pain Management is no longer included in the calculation of the HCAHPS Summary Star Rating or the Hospital Compare Overall Hospital Quality Star Rating.
For recent Extraordinary Circumstances Extensions (ECE) the key HCAHPS content is displayed below. Please review the entire notification for additional details.
To review the entire Quality Reporting Notifications for Tropical Storm Barry, California Wildfires, Hurricane Michael, Hurricane Florence, Hurricane Nate, Hurricane Irma, and Hurricane Harvey please click below:
The National Support Team for the Hospital IQR Program is available to answer questions or supply any additional information you may need. Please contact the team at InpatientSupport@viqrc1.hcqis.org or call toll-free at (844) 472-4477.
The HCAHPS Project Team is alerting approved HCAHPS Survey vendors and self-administering hospitals of upcoming regular QualityNet maintenance weekends. During this time organizations will not be able to upload HCAHPS data to the HCAHPS Data Warehouse. This alert is provided so that survey vendors and self-administering hospitals can plan data submission as needed.
Please see the Technical Specifications page for a schedule of upcoming regular QualityNet maintenance weekends.
This page was last modified on (2/19/20)