Training Information
     

CAHPS® Hospital Survey (HCAHPS) Training Registration

Introduction to HCAHPS Training Information

Introduction to HCAHPS Training will be conducted via a self-training module in 2018. Participating organizations must review training slides, submit an Attestation Form of completion and complete an online quiz.

For organizations that intend on submitting a Participation Form for consideration of approval to administer the HCAHPS Survey, the following deadlines must be met:

  • Introduction to HCAHPS Training will be available from Monday, February 26 through Thursday, March 1, 2018. Training must be completed by Thursday, March 1, 2018, 5:00 PM EST.
  • The Attestation Form must be completed and submitted by March 1, 2018, 5:00 PM EST
  • The post-training quiz will be provided automatically upon submission of the Attestation Form and will be available for a period of 24 hours only. The post-training quiz must be completed and submitted within this 24 hour period.
  • The Participation Form will be available from Friday, March 2, 2018 through Friday, March 23, 2018. The Participation Form must be completed and submitted by March 23, 2018, 5:00 PM EST.

A unique link to the Introduction to HCAHPS Training will be sent to registered organizations. The unique link will direct you to an “Introduction to Training” page. The training page will provide access to the slides, agenda and the Attestation Form. The link and page will only be available Monday, February 26, 2018 through Thursday, March 1, 2018. Please refer to the deadlines for the Attestation Form and quiz above.


HCAHPS Update Training Information

HCAHPS Update Training sessions will be conducted via Webinar. HCAHPS Update Training is required for all self-administering hospitals, HCAHPS approved survey vendors and multi-sites. CMS requires that subcontractors or other organizations who are responsible for major functions of the HCAHPS Survey administration (e.g., mail/telephone/IVR operations) attend HCAHPS Training. HCAHPS Update Training for survey vendors and multi-sites is offered only once on February 28, 2018. HCAHPS Update Training for self-administering hospitals is offered only once on March 1, 2018.

 

How to Register

Training Registration closed on February 16, 2018.

If you have any questions or require further information, contact the HCAHPS Information and Technical Assistance Telephone Line (1-888-884-4007) or email at hcahps@hcqis.org.

 

 Self-training Module

                                                                                 Introduction to HCAHPS Training

                           Session

                           Date

                                    Agenda Items

             Introduction to HCAHPS
                    Training Session

         February 26 – March 1, 2018

  • Welcome & Overview
  • Background of the HCAHPS Survey
  • Participation & Program Requirements
  • Sampling Protocol
  • Survey Administration
  • Data Coding & Preparation
  • HCAHPS Data Submission via the QualityNet Secure Portal
  • Data Quality Checks
  • Data Adjustment & Public Reporting
  • Exception Requests & Discrepancy Reports
  • Oversight Activities
  • Questions & Answers

 

Webinar Training

                                                       HCAHPS Update Training Survey Vendors and Multi-sites

                           Session

                           Date

                                    Agenda Items

                 Survey Vendors and                     Multi-sites ONLY
            HCAHPS Update Webinar                    Training Session
 

                       Wednesday,
                   February 28, 2018
              
1:00 PM – 3:30 PM EST

  • Welcome & Overview
  • Program Updates
  • Updates to HCAHPS Quality Assurance Guidelines (QAG) V13.0
  • Calculation of HCAHPS Scores: from Raw Data to Publicly Reported Scores
  • Updated Patient-Mix Adjustment: Service Line and Gender
  • Questions & Answers

                 Self-administering
                   Hospitals ONLY             HCAHPS Update Webinar
                  Training Session
 

                         Thursday,
                    
March 1, 2018
             1
:00 PM – 3:30 PM EST

  • Welcome & Overview
  • Program Updates
  • Updates to HCAHPS Quality Assurance Guidelines (QAG) V13.0
  • Calculation of HCAHPS Scores: from Raw Data to Publicly Reported Scores
  • Updated Patient-Mix Adjustment: Service Line and Gender
  • Questions & Answers

 

 

 

 This page was last modified on: 2/21/18